Dear Telstra: Perhaps you genuinely have no idea. If so, let me enlighten you. You do not, in point of fact, offer value for money. Your plans are pretty much an offer to empty my bank account for me. 500MB data (which is only a temporary "bonus", and you normally offer 300MB), when every other telco is offering at least 1.5GB on commensurate plans? Stop resting on your "we own the infrastructure" laurels and start catering to a demographic that isn't 50+ and beaten into submission by your "telecommunications cost money and there's nothing you can do about it! mwa-ha-ha!" attitude.
Dear Optus: Er, 'no'. Don't think I haven't noticed your coverage map can't be zoomed, and is presented in a format that makes it impossible to determine coverage at any detail finer than a continental level. That's not helpful. Also, your caps look excellent value, but only if you don't bother examining what's excluded (i.e. pretty much everything) from the cap value. I for one would prefer you offered a more modest cap which included everything, rather than these over-inflated plans designed to lure in yet more customers with promises of a service your already strained and congested infrastructure simply can't deliver.
Dear Virgin: Much as I'd sorta prefer a middle-of-the-road path that you don't offer, I can see the value in splitting your plans to cater for those who prefer to talk vs those who prefer to gobble data. Good on you. But, seriously, are you KIDDING me with that excess data charge? $2.40 per MB is pretty flagrant, when the other telcos only see fit to charge $0.25 – $0.50 per MB. Also, are you aware of just how bad it looks, that calls to your own customer service centre are excluded from your cap value? The point of a cap is not to have so many hundred dollars worth of untouchable value. Kindly to consider including everything in the cap, even if you have to do it at inflated rates.
Dear 3/Vodafone (since I can't tell you apart by your plans): Your plans look … reasonable. Your prices are high, but everything comes out of the cap at least. 3's plans are better, if only because there's no mention of the "bonus" data that Voda seem to be peddling to make the plans look better than they are. I don't understand why 3 can't roam onto Voda's network, and I'm afraid I could never consider signing with a company whose ability to respond to enquiries through their website is non-existent (yes I'm looking at you, Voda). Also, your early exit fees? Can bite me.
Picking between you all is like a finely-orchestrated torture which makes me choose precisely which kind of pain I'd rather endure for the next two years.


